Frequently Asked Questions
Business Hours: Monday through Friday 9 am to 5 pm.
(After hours and Weekend hours available upon request)
If a crisis occurs after hours or on weekends, please contact 911 immediately.
Please feel free to contact us if you have any questions by completing your contact information in the form below or contact us directly. We will reach out within 24 hours of receiving all inquiries.
Referrals and General Inquiries:
Office Line: 678-582-8947
Office Fax: 404-592-4695
Office Email: firstname.lastname@example.org
Please call 9-1-1 if you are experiencing an emergency, or go to your nearest emergency room.
To access immediate, non-emergency assistance please contact the Georgia Crisis and Access Line (GCAL) 1-800-715-4225. GCAL is the 24/7 hotline for accessing mental health services in Georgia.
You can also access Suicide Prevention Lifeline 24/7 by calling 1-800-273-TALK (8255) or texting ‘GA’ to 741-741.
Billing and Payments:
To make a payment, please continue to our billing page: Billing and Payments
For questions regarding billing:
call: 678-582-8947 or email: email@example.com
5950 Live Oak Pkwy, STE 240
Norcross, GA 30093
Frequently Asked Questions
What services do you provide?
Group Psychotherapy and Classes
Family Care Counseling
Family-Based Therapy for Dementia Caregiving
Do I need to be 65 or older to get services?
Yes! Our services are focused on the geriatric population.
Are services available anywhere I live?
Our team of Clinicians are located in and around Gwinnett County and are prepared and willing to come to you wherever you are. If you have questions or concerns regarding our coverage area please contact us by phone, email, or by sending us a request through our secured and confidential contact page HERE.
Do you charge for coming to me?
How soon can I see someone?
Who can refer a client? How do I refer a client/resident for your services?
Anyone can refer a client to our services. For us to be able to begin services the client, family, or Legal Power of Attorney must be agreeable to us meeting with the client in their place of residence for services. and either themselves or their assigned Legal Power of Attorney willing and able to consent for services.
How do I get started?
Call us at 678-582-8947, email us firstname.lastname@example.org, or send us a request through our secured and confidential contact page HERE.
Do I need to be homebound to receive services?
No, anyone can receive in-home counseling services, if interested.
Do I need a referral or order from a doctor?
No, all you need to do is call or email us, and we will help you get an appointment.
What if I am already receiving services from a Home Health Agency?
There is no conflict. We can provide counseling services to you at the same time as you receive Home Health services, (including Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work and RN services).
Is there a limit on the number of sessions I can receive?
Medicare or private insurance does not put a limit on how long you may receive services. However, managed care insurance plans typically require pre-authorizations for blocks of sessions, and may not authorize services indefinitely.
Are you the same as a Home Health Agency, or Palliative Care? I already see a Social Worker through them.
No, we are a counseling service, and we can see you on a regular, on-going basis, indefinitely, whereas a Home Health Social Worker usually sees you for 1-2 sessions only, and a Palliative Care Social Worker may see you only once a month.
What if I don't want to meet in my home?
We don’t have a physical office, but if you’d prefer, we can meet in a study room in a local library, or in a café, or anywhere you would like.
Who pays for these services?
All services are paid for primarily by Medicare, Medicaid, and other major insurances. Any additional charge will be discussed prior to first session.